Frequently Asked Questions

We deliver across Chennai city and its suburbs. Enter your pincode on the website – if we deliver there, you will see prices for your area. Orders from outside Chennai cannot be accepted.

You can check out as a guest. With an account you can see past orders, reorder quickly and keep your addresses saved.

Delivery costs differ across Chennai, so a few areas have slightly different prices. The price you see after entering your pincode is the price you pay for that address.

Yes: ₹500 if you are within 5 km of our shops (Nerkundram, Virugambakkam, West Mambalam) and ₹2,000 for other areas. Every order gets a free gift.

No. Out-of-stock items cannot be added to the basket. Call us and we will tell you when it is expected back, or suggest a similar product.

Call us as soon as possible. We can change an order until it is packed for delivery.

Most orders are delivered within 48 hours, Monday to Saturday, between 9 am and 7 pm. Before festivals and during heavy rain it can take a little longer; we will call you if there is a delay.

Within 10 km of our shops (Nerkundram, Virugambakkam or West Mambalam) it is ₹30 per 25/26 kg rice bag (₹20 per bag for 3 or more), ₹20 for each 5-24 kg pack and ₹10 for each smaller pack. Farther areas pay a little more, up to ₹70 per bag. Every order pays the delivery charge for its area. The exact charge is shown at checkout before you pay.

Rice bags are heavy to carry over long distances, so rice prices in farther areas include a small delivery-area charge of up to 10% – never above the MRP printed on the bag. Enter your pincode and every price you see is the final price for your address. Other products cost the same everywhere.

Yes. Our delivery team carries rice bags to your doorstep.

Log in and open My Account → Orders to see the status of every order, or call us with your order number.

Add your products to the basket, type the code in the “Coupon code” box on the basket page and tap Apply – the discount shows straight away. You can also enter it at checkout under “Have a coupon?”. Each pamphlet shows the minimum order and the last date for its code.

UPI, debit and credit cards, and net banking through a secure payment gateway. Cash on delivery is available where shown at checkout.

Tell us within 3 days of delivery with your order number and a photo. We will replace the item or refund it. See the Returns & Refunds policy for details.

For online payments we start the refund within 5 working days of approving it; your bank usually credits it within 5 to 14 working days. Cash-on-delivery refunds are paid by UPI or to your ArisiMart wallet.

Yes, until it leaves for delivery. Please call us at least 2 hours before your delivery time.

Use idly rice (such as Annam Idly Rice) with urad dal, usually 4 parts rice to 1 part dal. Some families add a little raw rice for crisper dosas.

Boiled (parboiled) rice is steamed in the husk before milling. It cooks into firm, separate grains and suits daily meals. Raw rice is not parboiled; it is softer and is used for sweet pongal, payasam, variety rice and dosa batter.

Keep it off the floor in a cool, dry place, ideally in an airtight drum. Add a few dried red chillies or neem leaves to keep insects away, and use a dry scoop.

Traditional rice keeps more of its bran, so it needs longer cooking. Wash it, soak it for 4 to 6 hours (karuppu kavuni overnight), then cook with about 3 to 4 cups of water per cup of rice.

Yes. Register as a business customer on the My Account page. After we approve your account you will see wholesale prices on rice bags and staples.

No. A GST number helps but is optional. We confirm your shop or business location before approval.

We check each request and may call you to confirm your details. You will get an SMS or call once your account is approved.