This policy explains how ArisiMart (Sri Ramakrishna Traders, Nerkundram, Chennai) handles your personal information when you use arisimart.com. We follow the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
What we collect
- Details you give us: your name, mobile number, delivery address and pincode, and order details. Business customers also give their shop name, address and, optionally, a GST number.
- Payment details: payments are handled by our payment gateway. We do not see or store your full card, UPI or bank details.
- Website data: basic technical information such as your browser type and IP address, and the pages you visit, to keep the site secure and working.
How we use it
- To deliver your order and contact you about it.
- To show prices for your delivery area.
- To verify business (B2B) accounts.
- To send order updates by SMS or WhatsApp, and offers only if you agree to receive them.
- To keep invoices and records as tax laws require.
Cookies
We use a small number of cookies: to keep your basket and login, to remember your delivery pincode, and to understand how the site is used. You can clear cookies in your browser at any time; your basket will then be emptied.
Who we share it with
We never sell your personal information. We share only what is needed with:
- our delivery team, to deliver your order;
- the payment gateway, to process your payment;
- SMS and messaging providers, to send order updates and login codes;
- government authorities, when the law requires it.
How long we keep it
Order and invoice records are kept for as long as tax laws require (usually 6 years). Account details are kept while your account is active. You can ask us to delete your account at any time.
Your rights
You can ask to see, correct or delete your personal information, or stop receiving offers. Call us and we will help.
Grievance officer
Jeyasingh Ranitha, Sri Ramakrishna Traders, No.12A, 1st Main Road, Srilakshmi Nagar, Nerkundram, Chennai 600107. Phone: +91 98844 56440. We acknowledge complaints within 48 hours and resolve them within one month.
Changes to this policy
If we change this policy, the new version will be posted on this page with the date at the top.