Received something damaged, wrong or missing? Call us within 3 days of delivery and we will put it right.
What you can return
- A product that is damaged, leaking or spoiled when it reaches you.
- A product different from what you ordered (wrong brand, variety or pack size).
- A product past its best-before date on delivery.
What cannot be returned
- Packs that have been opened or partly used, unless the product was spoiled or wrong when delivered.
- Products damaged after delivery, for example by moisture or poor storage.
- Change-of-mind returns on food items, for hygiene reasons.
How to raise a return
- Call or WhatsApp us within 3 days of delivery.
- Share your order number, the product name and a photo of the problem.
- Keep the product in its original packing with the invoice. We will collect it, or check it with you on the next delivery.
Replacement or refund
After checking the product we offer a replacement, if it is in stock, or a refund. Partly delivered orders are refunded for the missing items.
Refund timelines
| You paid by | How you get your money back |
|---|---|
| UPI, card or net banking | We start the refund within 5 working days of approval. Your bank usually credits it in 5 to 14 working days. |
| Cash on delivery | Paid to you by UPI, or added to your ArisiMart wallet if you prefer. |
| ArisiMart wallet | Added back to your wallet straight away. |
Cancellations
You can cancel an order until it leaves for delivery. Call us at least 2 hours before your delivery time. Prepaid cancellations are refunded in full as above. If we have to cancel an order (for example, an item is out of stock or the address is outside our delivery area), you receive a full refund.