Shipping and Delivery Policy

Welcome to Arisi Mart! We take pride in delivering the freshest groceries right to your home, ensuring quality and convenience with every order. Our goal is to make your shopping experience smooth, reliable, and stress-free. Whether it’s pantry essentials or fresh produce, we bring it all to your doorstep. With our fast and efficient delivery service, you can enjoy the convenience of grocery shopping without the hassle. We carefully pack each order to preserve freshness and quality. Stay informed with our easy tracking options. Your satisfaction is our priority, and we’re here to assist with any questions you may have. Thank you for choosing Arisi Mart for your grocery needs!

At Arisi Mart, we’re constantly working to improve your shopping experience and expand our services. We look forward to serving you and being your trusted partner for all your grocery needs!

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We are committed to delivering fresh groceries right to your doorstep in a timely and convenient manner. Please review our shipping and delivery policies below for more details on how we operate.

Delivery Areas

We currently offer delivery services across Chennai. Please enter your delivery address during checkout to confirm that we deliver to your location. We are constantly expanding our service areas, so stay tuned for updates!

Delivery Timings

We provide Standard Delivery for all orders:

  • Standard Delivery: Orders will be delivered within 48 hours from the time of placing your order. Delivery hours are between 9 AM and 7 PM.

Our goal is to deliver within the 48-hour window; however, there may be occasional delays during peak periods or due to other unforeseen circumstances. We appreciate your patience and understanding.

Shipping Fees

  • Free Standard Delivery: For orders above ₹2000.
  • For orders below ₹2000, a nominal delivery fee of up to ₹100 will be charged, depending on the distance to the delivery location. The exact fee will be calculated and shown at checkout.

Order Processing

  • Orders are processed and dispatched Monday through Saturday, excluding public holidays.
  • You will receive a confirmation email once your order is placed and a notification with tracking details when it has been dispatched.

Handling and Packaging

We ensure that all groceries are carefully packed to maintain their freshness and quality. Our team follows strict hygiene standards to ensure safe handling throughout the packing and delivery process.

Missed Deliveries

If you are not available to receive your delivery, our delivery partner will attempt to contact you. If the delivery cannot be completed after multiple attempts, the order will be returned. Please get in touch with our customer support team to reschedule the delivery.

Tracking Your Order

You can track your order by logging into your Arisi Mart account and going to My Orders. Once your order is dispatched, tracking details will be provided.

Order Changes or Cancellations

If you need to modify or cancel your order, please contact our customer support at least 2 hours before the scheduled delivery time. Changes or cancellations may not be possible once the order is out for delivery.

Contact Us

If you have any questions about our shipping and delivery policies, or if you need assistance with your order, feel free to contact us:

Thank you for choosing Arisi Mart for your grocery shopping needs. We are excited to serve you and bring convenience to your doorstep!